Order cancellations are accepted only if the order has not yet been processed. Once processing begins, cancellations cannot be made. Please contact us promptly to check the status of your order if you need to request a cancellation.

We offer phone support for all customers, and if you’re located in the DFW metroplex, our service technicians are available for on-site assistance to address your needs directly.

If you’re having trouble with your discount code, please reach out to us directly by phone or send us an email, and we’ll be happy to assist you in resolving the issue.

If your order arrives damaged due to shipping, please document the issue by taking clear photos of the package and its contents. Before signing any shipping documents, contact us immediately to report the damage. Rest assured, all our products are shipped with insurance protection to give you peace of mind throughout the process.

Due to the size and weight of our products, we are unable to offer expedited shipping options at this time. The nature of our equipment requires careful handling and transportation to ensure it arrives safely and without damage. While we understand the importance of timely delivery, our priority is ensuring that your order reaches you in excellent condition. We take extra care in coordinating the most reliable shipping methods, and we appreciate your understanding and patience throughout the shipping process.

All sales are final, and we do not accept returns on any products. We stand behind the quality of our products and encourage you to review your order carefully before making a purchase. Once an order has been processed and shipped, it cannot be returned or refunded. If you have any questions or concerns about the product prior to purchasing, please don’t hesitate to contact us, and we will be happy to assist you in making an informed decision.